Overview
A variation to the Telecommunications (Customer Communications for Outages) Industry Standard was registered on 30 March 2026. The instrument amends the rules governing how telecommunications providers must communicate with customers during outages. The variation was in force from 30 March 2026 and was repealed on 17 August 2026, meaning it is no longer active law.
What the instrument covers
The variation amends an existing industry standard that sets out requirements for how telcos must communicate with customers when outages occur. The source does not specify the details of what changes were made to the standard.
Key dates
- Registered: 30 March 2026
- Repealed: 17 August 2026
Key actions
- Telecommunications service providers subject to the Customer Communications for Outages Industry Standard can check whether this variation changed any outage notification obligations during the period 30 March 2026 to 17 August 2026 - the full text is at https://www.legislation.gov.au/F2026L00382.
- The current version of the Telecommunications (Customer Communications for Outages) Industry Standard is available on the Federal Register of Legislation to confirm what rules apply after this variation was repealed on 17 August 2026.
This is a plain-English summary for information only, not legal or compliance advice. Always check the official source or consult a qualified professional.