Overview
The Queensland Building and Construction Commission (QBCC) has published its Annual Report for the 2025-26 financial year. The report covers QBCC performance from 1 July 2025 to 30 June 2026 and is an accountability and performance document. It contains no new compliance deadlines or immediate obligations for Queensland building businesses.
Operational changes
The report outlines several major changes to how the QBCC operates during the period.
- Target Operating Model (TOM): A new operating model has been introduced that brings decision-making closer to frontline staff.
- Online portal: A new online portal for licence applications has been launched.
- Digital licences: Digital licences have been rolled out, with over 13,000 licences now on the digital platform and 40% of licence applications submitted electronically.
Compliance and complaints performance
- Compliance investigation queues have been cut by 49%.
- First-call complaint resolution has improved from 6% to 20%.
Home Owner Hub
The QBCC launched the Home Owner Hub during the reporting period. The Hub is an online tool that guides home owners through five steps before starting a building project. By year end, the Hub was attracting around 4,300 daily views.
Key actions
- Download the full 2025-26 Annual Report PDF from www.qbcc.qld.gov.au/about-us/our-corporate-publications/annual-report to review QBCC enforcement priorities and performance data relevant to your licence category.
- If you hold a QBCC licence, check whether your licence has been loaded onto the digital licence platform by logging into the QBCC portal at www.qbcc.qld.gov.au.
- If you are a home owner about to start a building project, visit the Home Owner Hub on the QBCC website to work through its five-step pre-project checklist.
- To speak to the QBCC or request a printed copy of the report, call 139 333 or email info@qbcc.qld.gov.au - interpreter services are available through the same number.
- To track QBCC performance metrics going forward, the QBCC has committed to publishing key performance data at www.qbcc.qld.gov.au.
This is a plain-English summary for information only, not legal or compliance advice. Always check the official source or consult a qualified professional.