What the QBCC research found
The Queensland Building and Construction Commission (QBCC) has published findings from research involving 556 Queensland property owners who recently went through the QBCC dispute process.
- 48% of respondents were on their first building project.
- 39% experienced at least one issue during their project.
- 53% said the QBCC did not help them understand its own role.
- 45% of policy holders knew the Queensland Home Warranty Scheme (QHWS) has time limits for lodging a claim.
The Queensland Home Warranty Scheme and time limits
The research identifies that only 45% of policy holders were aware the Queensland Home Warranty Scheme (QHWS) has time limits for lodging a claim. The QBCC points home owners to its Home Owner Hub for information on QHWS eligibility requirements and claim timeframes.
The QBCC Home Owner Hub
In response to the research findings, the QBCC is directing home owners to its Home Owner Hub, a free online resource. The Hub contains guides, checklists, and step-by-step information covering the full building journey.
Key actions
- Building and renovation businesses in Queensland can check the QBCC's free Licensee Register to confirm their own licence listing is accurate.
- Residential clients who ask about their rights or the QHWS can be directed to the QBCC Home Owner Hub for free guidance.
- Home owners undertaking building or renovation work can review QHWS eligibility requirements and claim timeframes on the Home Owner Hub before work begins.
- The QBCC advises keeping records of all contracts, invoices, emails, photos, and approved variations from the start of a project in the event a dispute arises.
This is a plain-English summary for information only, not legal or compliance advice. Always check the official source or consult a qualified professional.