Overview
The Queensland Building and Construction Commission (QBCC) has published a progress report summarising service improvements made over the past 12 months. The changes follow feedback from home owners, tradies, licensees and industry bodies. The QBCC regulates a $69 billion industry and supports around 130,000 licensees across Queensland.
Key changes
Faster dispute resolution
The QBCC has expanded its Mediation and Conciliation service. Around 70% of suitable matters are resolved within an average of 32 days.
Home Owner Hub
The QBCC launched the Home Owner Hub in July 2025. The Hub provides guidance on each stage of the building process and includes a licence search tool for checking a contractor's licence.
Digital licences
The QBCC has introduced digital licences. Licensees can check eligibility by logging into their QBCC online account.
Reduced financial reporting
Annual financial reporting obligations have been removed for around 50,000 licensees.
Key actions
- If you hold a QBCC licence, check whether you now qualify for a digital licence by logging into your QBCC online account at www.qbcc.qld.gov.au.
- If you are a home owner or licensee involved in a building dispute, check whether your matter is suitable for the QBCC's Mediation and Conciliation service. Contact the QBCC directly at www.qbcc.qld.gov.au.
- If you are a home owner planning building or renovation work, visit the Home Owner Hub at www.qbcc.qld.gov.au for guidance on each stage of the building process and use the licence search tool to check your contractor's licence before work begins.
- If you are a subcontractor or supplier chasing payment for completed building work, see the QBCC article published 9 September 2026 titled 'Owed money? The QBCC may be able to help' at www.qbcc.qld.gov.au.
Source
This article is based on the QBCC news item What we've heard and what we've changed, published by the Queensland Building and Construction Commission.
This is a plain-English summary for information only, not legal or compliance advice. Always check the official source or consult a qualified professional.